We do offer reships to everyone who do not have their orders within 31 days normally but up to 65 days during the current outbreak (COVID-19) - as sometimes delays can happen and orders arrive within that time frame.
If not, we will reship your order. However if you do have a seizure letter, we will ship it soon as you provide a picture of it.
We will not reship if the customer has made any errors in the address information.
If both packages arrive, we expect the customer to pay for the extra order sent and received.
Also we do not reship to following countries:
Australia, Canada, Denmark, Faroe Islands, Finland, Iceland, New Zealand, Norway, Singapore and Sweden.